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Shipping & Returns

Domestic Shipping: We offer free standard shipping within the continental United States. Expedited shipping will be calculated at check out.

Canada: We only ship our battery packs by UPS as international regulations prohibit the shipment of lithium ion batteries by USPS. Orders of 3 or more battery packs will have the option of $25.00 standard shipping. Expedited shipping is also available and will be calculated at checkout. Any import fees/taxes will be the responsibility of the purchaser.

International Shipping: We only ship our battery packs by UPS & DHL Express as international regulations prohibit the shipment of lithium ion batteries by USPS. Orders of 5 battery packs will have the option of $60.00 standard shipping. Orders of 6 or more will have the option of $50.00 standard shipping. Expedited shipping is also available and will be calculated at checkout. Any import fees/taxes will be the responsibility of the purchaser.

Returns Policy: We have a 30 day money back guarantee if you are not satisfied with your ExC234 battery pack. Simply return it for a full refund of the purchase price. Battery pack must be in like new condition and not damaged or altered. Refunds will be made minus any shipping charges paid by Collarworks, LLC  

Warranty: Collarworks, LLC will warrant the ExC234 battery pack for a period of 1 year from the date of purchase to be free from defects in materials or workmanship. If your Collarworks battery pack fails within this time please contact us so that we may issue a return authorization number. The customer will be responsible for shipping the defective unit back to Collarworks at thier expense. We will repair or replace your battery pack at our discretion and send the new or repaired unit back postage paid.



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